SNC Diagrams: ServiceNow AI Search

“𝐴𝐼 𝑤𝑖𝑙𝑙 𝑡𝑟𝑎𝑛𝑠𝑓𝑜𝑟𝑚 𝑒𝑣𝑒𝑟𝑦 𝑏𝑢𝑠𝑖𝑛𝑒𝑠𝑠, 𝑒𝑣𝑒𝑟𝑦 𝑝𝑟𝑜𝑐𝑒𝑠𝑠, 𝑎𝑛𝑑 𝑒𝑣𝑒𝑟𝑦 𝑒𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒.”

How?

For example by finding easily what we need… 🧦🧦

AI greatly enhances search capabilities by understanding the 𝐜𝐨𝐧𝐭𝐞𝐱𝐭 and 𝐢𝐧𝐭𝐞𝐧𝐭 of the user request 🙇🏻

AI Search learns based on the interactions with the AI Search by using Machine Learning to improve relevancy over time based on the users’ behaviors. 🧑🏻‍💻👩🏾‍💻📈

It integrates with 𝐆𝐥𝐨𝐛𝐚𝐥 𝐒𝐞𝐚𝐫𝐜𝐡, 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐨𝐫𝐭𝐚𝐥, 𝐍𝐨𝐰 𝐌𝐨𝐛𝐢𝐥𝐞, 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐠𝐞𝐧𝐭, 𝐚𝐧𝐝 𝐖𝐨𝐫𝐤𝐬𝐩𝐚𝐜𝐞 𝐒𝐞𝐚𝐫𝐜𝐡 🌐📱💬🖥️

These advancements have been infused into the Now Platform by replacing the original 𝐙𝐢𝐧𝐠 search engine 🙌

AI Search brings new value to the ServiceNow platform, benefiting every workflow: IT, Customer, Employee, and Creator.

We should all study and understand the AI Search data model thoroughly 📘🔍

Find here a faithful representation 👇🏼👇🏼👇🏼👇🏼👇🏼

Original article: https://lkdin.io/4IOs